POLICIES

CANCELLATION POLICY

We respectfully request that all date changes or cancellations be made 48 hours before your scheduled appointment. Last-minute cancellations are costly to the salon and to our staff.

CELL PHONES

To ensure a relaxing experience for our guests, we encourage guests to silence all cell phones.

ARRIVING LATE

Busy schedules often force you to arrive late. We promise to make our best effort to fit your service into the schedule. If you are more than fifteen (15) minutes late, we may have to modify your service or reschedule you for another time, based on availability.

REDO’S FOR HAIR SERVICES

Requests must be made within 7 days of original service. Guests are given the option of seeing the same stylist, or a different one based on the needs of the redo.

WAITING

Occasionally we may be running behind. If that happens we will do our best to communicate with you while you wait and accommodate rescheduling your appointment, if needed.

CHILDREN

The Parlor Aveda is a family friendly salon.  However, we feel the salon is not an appropriate place for unsupervised, loud children that would potentially disturb other guests who may be receiving services. When children are brought into the salon and not receiving services, we ask that a parent or other adult remain with them in The Parlor’s comfortable waiting area and not in the service areas.  We appreciate all cooperation in this matter so we can ensure a comfortable salon environment for all guests.